Salon Policies

Zavi Hair Design Studio provides services by appointment only. Your appointment is reserved just for you and that we request you review our salon policies provided below.

Salon Hours

Monday – Friday 10am – 8pm by appointment only

Guest Reservations

To ensure prompt service at our guest’s convenience, we suggest that all guests arrive 15 minutes prior to their scheduled reservation time.

A Credit Card may be requested to hold any service $50 or more.

Cancellations

We realize that there are circumstances that may arise and the need for the occasional reservation cancellation.

If you need to reschedule or cancel a reservation, we require a minium of 12 hours notice. If you need to cancel you may do so by visiting our Reservations page , call or text the salon at (757) 559-1342 and leave a message on the answering service.

Please keep in mind that “NO-Shows” or late cancellations leave empty reservation times that could have been filled by other guests on the waiting list.

Guests that do not honor their reservation will be charged a cancellation fee as follows:

– Cancel with more than 12 hours notice – Service will be cancelled at no charge.

– Cancel with less than 12 hours notice – 50% of service price will be charged.

– Failure to show without notice or same day cancellations – 100% of service will be charged.

– If your appointment is connected to a Gift Certificate, Voucher etc and you “No Show” You forfeit your GC, Voucher etc.

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